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2801 Grand Ave.
Ames, Iowa 50010

(515) 232-3679
(515) 232-3086 fax

Holiday & Department Store hours may vary.
North Grand Mall is closed on Easter, Thanksgiving, and Christmas.
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Privacy Policy –

NAI Optimum is committed to respecting and protecting the privacy of our customers. Because we want you to have the best possible experience on our website, we are providing the following to explain our online privacy and information practices to you. This policy may change at times, so we suggest that you check back periodically.

What kind of information do we collect?

Our website has features which will permit you to fill out entry forms for contests and surveys, sign up to join our email list, or contact us about leasing space in the mall. We collect the information that you voluntarily provide such as your name and email address.
We may also collect non – personal identifying information through the use of “cookies”`, which are small text files stored on your computer’s hard drive or web server and are used to aid in web page navigation. NAI Optimum does not store any personally identifying information in any cookies on your computer. Site users have the option whether or not to accept cookies by resetting their web browsers to give notice when a cookie is being sent to their hard drive. Cookies may also be deleted from a hard drive, however, some parts of this Site may not function properly or may be slowed considerably if cookies are accepted or disabled.

How do we use the information that we collect from you?

We use the information we collect from you in order to fulfill or respond to your request. If you enter a contest, survey, or sign up for our mailing list, this means that we will send you information from our mall merchants or relating to mall events and promotions. You may opt –out of our email list at any time, so that you will no longer receive emails from us. We may also provide your information to our mall merchants, who may contact you directly to provide you information and/or special offers relating to their products and services. Occasionally, we may send you a request to help us learn more about you and your shopping interests. We may use that information to help improve our website and enhance our customers shopping experience at our malls. We may also use the information you submit to notify you if you have won a contest. We may also use the information you submit to notify you if you have won a contest.

If you would rather not receive any such information from us, you can unsubscribe by clicking on the opt out link on the bottom of the email that you have been sent. This will immediately remove you from our database. If you have any problems opting out of our email list, please contact the marketing manager at the mall whose information is listed on the contacts page of this website.

NAI Optimum reserves the right to disclose any information we collect if we are required to do so by law or if we reasonably believe that such action is necessary in order to: fulfill a government request, conform with the requirements of the law or to comply with legal process served on us; protect against misuse or unauthorized use of the web site; transfer to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting NAI Optimum or a particular mall we manage; protect or defend the legal rights or property of NAI Optimum, this web site or its users; or, in an emergency, to protect this site’s users or the general public.

How do we protect your privacy and what information do we share with third parties?

Other than as disclosed in this privacy policy, we do not provide any individual information about you or other customers collected through this site to any third party. While we contract with third parties to help us in the maintenance and management of our customer information and websites, we
do not authorize those third parties to use that information for any other purposes.

When we offer contests or promotions, we may join other companies to do so and along with the other companies; we may share our customer’s data between us and other third parties in order to administer the contest and/or promotion. Other uses of the information may be identified within the rules for these promotions.

NAI Optimum reserves the right to share information with any third parties that we believe will assist us in providing our customers with the best products, programs and services that we can provide. We may also disclose information to third parties without your consent upon the sale of a shopping center, or where we have reason to believe that the law requires such disclosure or under special circumstances.

This site is not intended for use by children under the age of seventeen. At NAI Optimum, we maintain policies which are consistent with the Children’s Online Privacy Protection Act of 1998. We will never knowingly request personally identifiable information from any person under the age of seventeen. If we become aware that we are in possession of personal information related to an individual under the age of seventeen, we will remove such personally identifiable information about that person from our database.

This site is not intended for use by persons outside the United States. If you are located outside of the United States, by submitting information to NAI Optimum., you are consenting to our processing of your data in the United States in accordance with this privacy policy.

Links to other websites

NAI Optimum websites do contain links to other websites (e.g. of retail tenants of our malls) that we do not control; those sites have their own policies and procedures regarding privacy. We suggest that you review those policies before you enter those sites.

How do we protect the information we collect?

NAI Optimum takes reasonable steps and considerable effort to ensure the security of its website infrastructure and data including offsite hosting. We make no warranties concerning the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of personally identifiable information.

If you have any questions regarding our privacy policy, please contact:

NAI Optimum
Emily Whitmer
Marketing Director
1701 48th, Suite 111
West Des Moines, Iowa 50266

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